Frequently Asked Questions

  • Services provided by psychologists are not covered by OHIP. However, most work and school insurance plans cover a portion of the costs. While your insurance likely covers sessions with psychologists, the amount of coverage you have can vary depending on your plan. It's recommended to check with your insurer to learn more about your coverage details for services provided by a registered, doctoral-level psychologist.

  • I see clients Monday through Thursday from 9am to 5pm.

  • Individual therapy sessions are 50-minutes.

    For couples, sessions can be either 50- or 75-minutes. Together, we'll determine the session length that works best for you, considering your specific needs, the intensity of the issues you're facing, and your available time and resources.

  • Individual sessions are $250/50-minute session.

    Couple sessions are $270/50-minute session.

  • You can reach out directly on the contact page or via email at jackiecappell@cappellpsychology.com. You do not need a physician’s referral to begin psychotherapy.

  • Therapy is a personal experience that varies for everyone. The number of sessions and the time spent engaging therapy depend on your personal needs and goals. Some people come seeking strategies to cope better with daily stressors, or to manage and reduce certain troubling symptoms. Others might want to delve into and understand life-long patterns or to have the ongoing support of a professional to talk things through. Whatever your reasons for starting therapy, our sessions will be tailored to support and help you in your unique situation. Knowing a bit about your preferences or restrictions upfront can help us plan the therapy effectively.

  • The cancellation policy requires 24 hour notice when cancelling or rescheduling an appointment. Without such notice, the full session fee will be charged for missed or cancelled appointments that were held for you.